Do you serve business or home users?
Do you charge by the hour?
Which areas do you serve?
Do you work on site or from your own
workshop?
What times can you make service calls?
Do I get any help after using your
services?
Do you service laptops?
Can you supply computers?
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Do you serve business or home users? |
We are able to
provide great service to both. We are available during extended business hours
for the former, and we can perform service calls on Saturdays and two late
evenings each week to help those home users who cannot be available during the
working day.
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Do you charge by the hour? |
| It depends on
the job. We are able to fix the price for many jobs, such as installation,
upgrades, virus cleaning, computer tuning etc.
We also practice price capping, where we
state the maximum number of hours that you will be billed, even if the job takes
longer.
Where we do have to charge based on time, we
bill by the ¼ hour rather than the full hour. See
Pricing for details.
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Which areas do you serve? |
Please see our
service map.
We will travel within the dark gray area (approx 25 miles) with no travel
charge. We will be delighted to work within the light gray area with a $25
travel charge (per round trip), while travel to unshaded areas will be charged
at 70% of our hourly rate.
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Do you work on-site or from your own workshop? |
| Both. We are
able to work on site, and do not charge travel time at all if you are within a
25-mile radius of downtown Chillicothe. We are also able to work on your
computer in our own workshop - we will collect the computer from you and return
it on completion at no extra cost.
While there is no extra charge for on-site work, some jobs can be less expensive
if done at our workshop because we can do other things while long processes are
taking place on your computer. All workshop jobs are either fixed-price or
billed only for the hours spent directly working on your computer.
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What times can you make service calls? |
| We normally
make appointments during the following times: |
| Monday,
Tuesday and Friday |
8am to 6pm |
| Wednesday,
Thursday |
8am to 11pm |
| Saturday |
9am to 5pm |
Calls outside
these hours are covered by our 24/7 callout service.
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Do I get any help after using your services? |
| Yes. All of
our work is covered by our satisfaction guarantee, and we extend the
manufacturer's warranty on all parts that we install to include fitting any that
must be replaced. Please see
guarantees
for details.
Additionally, we like to stay in touch with our
customers and welcome calls asking for free advice or quick support. We also
inform our customers when, for example, major updates are available for their
security software or when a Windows Update is released that we advise
installing.
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Do you service laptops? |
| We carry out
both hardware and software repairs on laptops, but...
Hardware repairs can take rather longer than for desktop computers. This is
because many laptops use a large number of proprietary parts which must be
ordered specially. This also leads to sometimes higher part prices.
Laptop internal work is often highly complex
and must normally be charged at our hourly rate with certain exceptions. These
exceptions include memory upgrades, battery replacement, installing or replacing
modular CD/DVD drives etc.
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Do You Supply Computers? |
We can build a
desktop computer to your exact specification. All computers that we supply are
hand built using only quality parts from top manufacturers. We provide full
after sales service. Please contact us with your needs.
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